Frequently Asked Questions

Quick answers to help you shop with confidence. If you don’t see what you need, our team is here to help at [email protected].

Orders

How do I place an order?

Add your selected items to cart, choose your size and color where applicable, and complete checkout. You’ll receive an order confirmation by email once your payment is authorized.

Can I change or cancel my order?

We begin preparing orders quickly. If you need to update the size, address, or cancel, contact us as soon as possible with your order number. If your order hasn’t shipped yet, we’ll do our best to help.

My shipping address is incorrect—what should I do?

Email [email protected] immediately. If the order hasn’t left our facility, we can attempt an update. Once in transit, address changes may not be possible.

Will my items ship together?

Most orders ship in a single package. In some cases, items may ship separately; you’ll receive tracking details for each package.

Sizing & Fit

Do you have a size guide?

Most product pages include a size guide and fit notes. If you’re unsure, contact us with your typical sizes and measurements and we’ll advise.

How should I measure for the best fit?

• Chest: Measure around the fullest part, keeping the tape horizontal.
• Waist: Measure at the narrowest point where you bend side-to-side.
• Hips: Measure around the fullest part of your seat.
• Inseam: Measure from crotch to hem along the inside leg.

If you’re between sizes, consider the product’s noted fit (slim, regular, relaxed) and fabric stretch.

Shipping

We ship orders reliably with clear timelines. See the summary below.

Service	Handling	Transit	Cost	Tracking
Standard Shipping	Typically ships within 1 business day	About 2–5 business days	$6.99 per order	Yes, via email once shipped

Where do you ship?

Eligible destinations are shown at checkout. If your address isn’t accepted, contact us and we’ll confirm availability.

Do you offer expedited shipping?

Standard shipping is currently offered as shown above. If you have a time-sensitive request, email us before ordering and we’ll advise what’s possible.

Tracking

How do I track my order?

When your order ships, we’ll email a tracking number. Tracking may take up to 24 hours to show the first scan.

My tracking hasn’t updated—what should I do?

Occasional carrier delays or missed scans can occur. If there’s no movement for several days or your package is marked delivered but you can’t find it, contact us with your order number for help.

Returns & Exchanges

We aim to make returns straightforward. Contact us before sending anything back so we can confirm eligibility and provide instructions.

Scenario	What we’ll do	Notes
Item arrives damaged, defective, or incorrect	Review and arrange a solution (replacement or refund)	Contact us promptly with photos of the product and packaging
Change of mind or fit issue (eligible items)	Provide return authorization and next steps	Items must be unused, in original condition with tags; return shipping costs may apply
Exchange request	Assist with exchange if stock is available	If the requested item is unavailable, we’ll guide you on a return and re-order
Non-returnable items	Identified before purchase	Some products may be final sale or non-returnable; see product details

Refunds

How are refunds issued?

Approved refunds are issued to the original payment method. We’ll email you once your return is received and inspected and let you know if the refund is approved.

When will I see my refund?

After we process a refund, your bank or payment provider may take additional time to post it. Timing varies by provider.

Payments

We accept secure, widely used payment methods.

Method	Details
Credit/Debit Cards	Processed via trusted processors; card is charged at checkout
PayPal	Checkout with your PayPal account
Stripe	Secure card processing
Airwallex	Processed through Airwallex as available

We don’t store full card details on our servers. All payments are handled by reputable third-party processors.

Support & Contact

Email: [email protected]

Business address: 91-1036 Alepa St, Kapolei, HI 96707, United States

We’re an online brand and do not operate a retail storefront at this address. For the fastest help, include your order number and any relevant photos when you reach out.

Troubleshooting

I didn’t receive my order or shipping emails.

• Check spam or promotions folders.
• Verify the email address on your order confirmation.
• If still missing, contact us and we’ll resend updates.

My package shows delivered but I can’t find it.

• Check around your property and with neighbors or building staff.
• Look for a delivery attempt notice.
• If you still can’t locate it, email us so we can investigate with the carrier.